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What is CRM and why is it need ?
How to choose a CRM system
TOP – 20 best CRM systems
Bitrix24
AmoCRM
Megaplan
SberCRM
RetailCRM
ClientBase (Client base)
Simple business
1C:CRM
EnvyCRM
Planfix (PlanFix)
Upservice
RosBusinessSoft
OKOCRM
WEEK
My warehouse
Things are going well
FreshOffice
Alpha CRM
WireCRM
Okdesk
What types of CRM systems are there?
What is CRM integration/implementation?
Which CRM system is better?
Frequently ask questions
Ekaterina Chernykh
Content Manager
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What is CRM and why is it need ?
CRM (customer relationship management) is software email datav for managing customer relationships. CRM helps companies:
Collect and store customer data in one place – contact information, interaction history, preferences, etc.
Automate marketing – sending email newsletters, SMS, target advertising on social networks base on customer data.
Analyze results – reports on sales, customer activity, effectiveness of marketing campaigns.
Increase customer satisfaction through personalization and rapid response to their needs.
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How to choose a CRM system
the guy doesn’t know which crm to choose.png
Answers to these questions will help you formulate requirements and choose the optimal CRM solution for your business:
What are the main business processes that CRM should automate? (sales, marketing, service, analytics)
How many users will work in the system?
What data should be store in CRM? (clients, contacts, interaction history, documents)
What is the budget allocate for CRM implementation?
Is a mobile app for iOS/Android require ?
What reports and analytics do management and managers need?
TOP – 20 best CRM systems
In this article, we present an overview of the 20 best CRM systems that will help automate the process and increase sales.
1. Bitrix24
Bitrix24 operates on the SaaS model, there is a free tariff for small businesses and paid tariffs with extende functionality. It has a Russian-language interface and top 20 best crm systems. rating 2024 integrations with popular services. It is included in the list of the largest CRMs use in many countries.
Bitrix24.png
Advantages
Convenient and functional interface in Russian.
Integration with popular mail services and telephony for tracking communications.
Flexible settings and automation based on business processes.
Multi-level and transparent system of access rights.
Wide integration possibilities with third-party services and data.
A large number of ready-made reports and analytics on the sales funnel and manager activity.
Possibility of expanding functionality through the application marketplace.
Cross-platform mobile applications for iOS and Android.
Availability of a free, functionally limited tariff.
Flaws
The interface is a bit overloaded, with a lot of tabs and elements, difficult for new users to understand
For full functionality, you by lists need to purchase additional modules.
High cost with increasing users and functionality. The price increases non-linearly.
Inability to flexibly adapt to specific business processes.
