Knowing our client means that we must have Perform post their main data, as well as some means of contact (telephone, email, WhatsApp) to be able to personalize communication and begin to shape the after-sales service flow chart .
2. Approach the client: the second step is to have contact with the client to generate rapprochement between both parties.
In this phase of after-sales service
3. Define the after-sales service that suits your customer’s ne.s: this phase of the after-sales service presents two scenarios in rcs data which different actions will be taken:
If your company has made contact with the customer, this will be the last phase of the post-sales strategy. Post-sales follow-up must be carri. out through the different contact channels to ensure customer satisfaction.
If a customer has contact. your company seeking after-sales service for some negative reason, it will be essential to carry out an analysis of the case and move on to the next phase.
4. Manage customer complaints: Perform post
Every time a customer has a problem with a product or service, they will contact customer service representatives to offer a solution.
It is important to manage each lifecycle teams have access to a mountain of data of the customer complaints or claims in order to analyse each case and offer an appropriate solution to the problems report. in order to continue with the after-sales service flowchart.
5. customer to ensure that the mobile list solution you offer. was effective and that they have not had any further problems with the products or services purchas..
Keep in mind that post-sale follow-up is a fundamental part of the loyalty process, since 51% of customers are loyal to a brand that interacts with them.
