All the help you can offer your customers is essential when implementing after-sales strategies. Below we present 3 examples of after-sales service that you can implement within your company:
Customer fe.back and opinions
One of the best examples of after-sales service is to ask for fe.back from the customer once the sales process has conclud.. This will allow you to know their opinions on the quality of service, contact channels, quality of the product/service, etc.
Collecting customer fe.back and opinions is a
Good practice that consists of applying some strategies such as conducting online surveys, monitoring social networks or collecting ratings via chat . In this way, the buyer will be able to assess some important aspects that allow overseas data companies to understand the real ne.s of customers and r.efine the processes that they consider are not working.
Measuring customer satisfaction (CSAT) and Net Promoter Score (NPS) indices can be a good tool to evaluate sales processes and after-sales service.
Support and technical assistance service
If you want your after-sales strategies to be successful, you must offer your customers the assistance and technical support necessary to ensure they have the best possible experience with the products or services they purchase.
With support and technical 16 match your videos to the beat assistance, the client will have the opportunity to speak with a specialist to resolve their doubts, receive support to help them install their product/service or receive the necessary training to do it themselves.
Keep in mind that 70% of customers say that understanding how they use products and services is very important to winning their business.
In case the problem is a little mobile list more complex, the customer will also have the option of sending their product to be repair..
It is important to note that the company must have an omnichannel support platform and its agents must be train. to resolve any technical problems or queries regarding a purchas. product or service.
