What can you do? Focus on the benefits. You can also agree with the customer if the price is actually higher than the product currently being used. List a series of benefits that explain the costs. This is why it is necessary to know what you are selling well.
I don’t care/I don’t have time to talk
How to respond to the objection I’m not interested? It’s a difficult task because it’s the objection that scares operators the most. Most of the time there’s no way out: the user, as soon as he answers and realizes he’s answered a call center, tries to israel phone number library immediately dismiss the operator by saying “I’m not interested”, “I don’t have time”. The instinct is to say goodbye to the user and immediately close the call without any attempt to resume.
First of all, let’s tell you what you shouldn’t say to get the phone hung up on you:
- But how can you say I’m not interested if you didn’t let me talk?
- Why isn’t she interested?
These types of sentences are very aggressive. Here’s what you can do to get yourself heard :
- Say the user’s name, it has a calming effect;
- he mentions the advantages: “I assure legacy system modernization a-to-z for business owners you that it is worth listening to me, we have some very advantageous offers that can help you save money” ;
- use phrases that create a bit of suspense: “what I’m about to tell you might help you…” .
When they say they don’t have time, you can play the recall card. Offer a second telephone appointment that the user can choose based on bfb directory their commitments. Remember: people love to talk on the phone, so put them in a position to let them talk. A good operator is one who knows how to listen.
I want to think about it/ I have to talk about it with
These sentences are great classics. In both cases, it is likely that the user really wants a comparison with other people close to him, so you must get as much information as possible about why he wants to think about it. Also, make sure that it is true that he needs to talk to someone else about the commercial proposal. There is an encouraging note: we are in an advantageous situation because you have managed to talk and explain your product or service.
