Technological tools During the onboarding process. The new operator will follow a training path aimed at developing the skills needed to best manage a sales call in complete autonomy.
Quality training must cover a wide range of latvia phone number library topics. Including the presentation of the product or service being sold, familiarization with the software used in call centers. And all skills related to call management. Afterwards, we move on to the traditional phase of support.
In crm4 we have created an innovative approach to coaching. We will illustrate the advantages of this new methodology: the. Listening Rules , that is, the definition of the guidelines for a more effective coaching method.
The importance of support
The shadowing stage is one of the most crucial how to create ai-generated videos with hailuo ai? moments in the onboarding process. New resources are literally placed side by side with their experienced colleagues. With headphones and a shared computer, to learn on the job how to successfully manage a sales call. In this stage, the new agent has the opportunity to actively listen to the conversation. Between an expert and a customer for a variable period of time. In most cases, a new agent is paired with only one expert.
However, as work dynamics evolve, for example. With the growth of call centers operating on multiple mandates and in geographically distant. Locations and also the adoption of new hybrid working formulas. The traditional approach to shadowing may prove inadequate. In particular, the shift to smart working has led to new challenges in staff training.
The innovative approach with the Listening Rules
And this is where the evolution of coaching comes belgium numbers into play. The Listening Rules developed in CRM4 represent a revolutionary function that makes the onboarding process more flexible and adaptable to new needs. With this coaching method, the operator in training has the possibility of dedicating himself to listening with headphones in complete autonomy, from his own PC, wherever he is, without necessarily having to be next to a single expert.
This innovation allows the operator to listen to different interactions with customers, and different approaches from different expert operators, offering more points of reference and, therefore, richer training.
