How to effectively configure a BOT for WhatsApp

The inclusion of chatbots in customer service systems has made it possible to create 24/7 automated service systems. Given the good results these tools offer, you may be wondering: how can you effectively configure a BOT for WhatsApp ? Why should you have a BOT for WhatsApp? A BOT for WhatsApp is a programmatic system powered by artificial intelligence that simulates human behavior during a conversation . Chatbots can interact with a customer without them realizing it and provide information, answers, or complete certain processes. They can also collect information from previous conversations to learn behavioral patterns that increase their effectiveness later. If you have a large company or one with a high volume of WhatsApp requests, a chatbot could be what you need to improve your level of service. First, the chatbot can address the easiest, most common and repetitive requirements to free agents from an extra workload .

You have a BOT for WhatsApp

A BOT for WhatsApp is a programmatic system powered by artificial intelligence that simulates human behavior during a conversation . Chatbots can interact with a customer without them realizing it and provide information, answers, or complete executive data certain processes. They can also collect information from previous conversations to learn behavioral patterns that increase their effectiveness later. If you have a large company or one with a high volume of WhatsApp requests, a chatbot could be what you need to improve your level of service. First, the chatbot can address the easiest, most common and repetitive requirements to free agents from an extra workload . Furthermore, as it is an automation tool, this chat will always be available to serve the customer anytime, anywhere . All of this means less manual work for your support or sales team, and better focus on more important or complex requests.

 Configure it effectively

The first thing you should know is that the WhatsApp Business application itself does not allow you to create chatbots to use on the platform; Instead, it offers simpler and more limited functions such as default messages or automatic responses. If you want a more complete BOT that helps improve your care system, you should use complementary China Phone Numbers  software . For example, you can adopt Impulsa Sac ‘s powerful multi-agent software . This tool allows the management and control of a WhatsApp account on various devices for the benefit of the entire sales team. You will have the already known features of WhatsApp and other more advanced additional functions, including the configuration.

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