Benefits of integrating various communication applications with CRM. Integration provides you with a centralized platform for all communications and recorded interactions. Using this data, you will be able to:
Understand customer requirements.
Close more deals by understanding customer engagement.
Use feedback to provide quality service.
Respond to customer inquiries intelligently.
Resolve customer issues quickly.
Understand market trends.
Identify loyal customers and provide personalized offers.
Vtiger Conversation Tool
Vtiger CRM also implements a customer-centric south africa phone number data strategy for smooth communication. By integrating your conversation tool with Vtiger CRM, you can have seamless, transparent, and flexible communication. You can also track customer touchpoints and enhance collaboration between internal teams, customers, and prospects. These are:
Vtiger Inbox: You can use Inbox to receive and manage emails from multiple accounts like Gmail, Outlook, etc. in CRM. It also offers one-way and two-way sync options. The former allows you to receive all customer emails from different accounts directly into CRM. Moreover, the latter allows you to send emails to customers from CRM using the Inbox feature.
Vtiger Phone: You can integrate different service providers like Twilio, Plivio, etc. with the phone calling module in your CRM. This integration helps you make calls directly and reduce the dependency on phone tools. You can set up voicemails, share documents, rate customer sentiment, and more.
Vtiger Web Chat: You can resolve real-time queries of your customers using the web chat feature. It allows you to transfer chats, display demographic details of customers, change status from online to offline, and more.
Vtiger SMS: You can send SMS directly from your
CRM by integrating different SMS by investing in a comprehensive service providers like Clickatell, Gupshup, etc. You can track and store messages at one place and provide personalized messages to your customers.
Vtiger Surveys: You can use the survey module to get feedback from your customers and align your business with customer expectations.
Vtiger WhatsApp: You can use the belize lists WhatsApp module in Vtiger to have intelligent conversations with your customers. It is convenient for you to share pictures, important files, links, etc. with your customers in a timely manner.
Want to benefit from using a single platform for communication?
Integrate your reach tool with Vtiger CRM and take it for a test drive.
