.Every day, call centers handle a lot of personal data. Users are increasingly attentive to the privacy of. Their personal information and the recent developments of the Public. Registry of Oppositions are proof of this.
>We have spoken extensively ab.out RPO in our recent articles and in this new article, instead, we want to go further. bBy explaining to you in hungary phone number library simple words how a call center software protects. The data that is entered daily by those who work in a call center.
The considerable amount of information that is managed daily in a contact center management system requires scrupulous attention to data. This approach is essential to ensure accurate processing of information and to fully respect the rights of the people involved.
Data owners and data controllers: let’s get clear.
Let’s start with a fundamental concept: those who manage call center software are not the owners of the data, but rather the data managers. In the following paragraphs we describe the two figures in detail.
Who is the data owner and what does he do?
The data owner is the entity or person who determines the purposes and means of processing personal data. In other words, it is who address organizational changes decides how and why the data is collected and processed.
Its main responsibility is to ensure that data processing is carried out in compliance with the GDPR, but above all it must clearly define the purposes of the processing , collect consent , provide transparent information to data subjects and ensure that the fundamental principles of data protection are respected.
Who is the data controller and what does he do?
The data controller is the entity or person that processes personal data on behalf of the data owner. Typically, it is a service provider or a company that processes data under the data owner’s instructions.
The data controller acts only according to bfb directory the instructions. Provided by the data owner and has no right to use the data for other purposes. Or to make independent decisions. It must take appropriate security measures to protect the data. Immediately inform the data owner in the event of a security breach and cooperate with the supervisory authorities.
